INTRODUCTION

Office Management and Effective Administration Skills is an exciting and interactive training course. The aim of this course is to give the participants the opportunity to review and develop the interpersonal and professional skills they need to do their jobs effectively thereby contributing to their own, their boss’ and their organization’s success.

The course is based on a participatory, active learning approach, with an emphasis on critical reflection and peer-to-peer learning. The course instructor will provide individualised feedback where appropriate. Participants will do the required readings, prepare interim and final assignments and participate in group discussions. 

Participants who successfully complete the course will receive Certificate of Participation.

OBJECTIVES

By the end of the course, the participant should be able to;

·      Manage a network of working relations

·      Effectively communicate both written and orally

·      Manage time better and work towards meeting deadlines

·      Manage the performance of admin staff

·      Present ideas with impact and clarity

·      Organize and improve office systems

·      Successfully negotiate and influence others

DURATION

 This course will approximately take 5 days

WHO SHOULD ATTEND?

Office Management and Effective Administrative Skills Course targets office administrators, supervisors of clerical and administrative staff, executive secretaries, front desk officers and personal assistants. 

COURSE OUTLINE

MODULE 1: Introduction

·      Management Skills and Principles

·      Planning, Organizing, and Controlling

·      Office Organizing Processes and Principles

·      Planning and Decision-Making Techniques

·      Setting Goals

·      Motivation Tools

·      Time Management

·      Creating a Positive Work Climate

MODULE 2: Communication Skills

·      Communication Skills Development

·      Effective Communication and Interpersonal Skills

·      Information Organization

·      Assertiveness Skills

MODULE 3: The Work Place

·      Office Environment

·      Office Layout

·      Office Security

·      Workplace Health and Safety

MODULE 4: Administrative Skills

·      Administrative Office Management Function

·      Organization Versus Decentralization

·      Front Desk and Receptionist Skills

·      File Management

·      Scheduling of Meetings

·      Event Planning and Management

·      Record Management

·      Filing System and Filing Equipment

·      Minute Taking and Report Writing

·      Strategic Relationship Management

·      Conservation of Energy in the Offices

·      Conflict Management

·      Petty Cash Management

·      Action Planning

·      Database Management

GENERAL NOTES

·      The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.

·      The participants should be reasonably proficient in English as all facilitation and course materials will be offered in English.

·      Upon successful completion of this training, participants will be issued with a certificate.

·      The training will be held at Kincaid Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.

·      All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.

·      Accommodation and airport pickup are arranged upon request. For reservations contact the Training coordinator at Email: training@kincaiddevelopmentcenter.org or Tel: +254 724592901

·      This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our Kincaid Training Centre or at a convenient location.

For further inquiries, please contact us on Tel: +254 724592901 or send mail to training@kincaiddevelopmentcenter.org

Payments are due upon registration. Payment should be sent to our Bank account before commencement of training and proof of payment sent to training@kincaiddevelopmentcenter.org