Introduction
The financial services industry is undergoing a massive transformation, driven by digital technologies, changing customer expectations, and rapid innovation in payment systems. From mobile banking apps to blockchain-powered remittances, the shift towards digital banking and advanced payment solutions is revolutionizing how money moves, how customers interact with banks, and how financial institutions deliver value.
This comprehensive training program provides an in-depth understanding of digital banking ecosystems, payment technologies, regulatory compliance, and customer experience design. Participants will explore the operational, technological, and strategic dimensions of digital banking, while gaining practical skills to evaluate, implement, and manage digital payment solutions.
Through case studies, real-world demonstrations, and hands-on exercises, attendees will learn how to harness innovations such as mobile wallets, instant payments, QR code transactions, digital identity systems, and emerging fintech models. The course also addresses the challenges of cybersecurity, fraud prevention, and customer trust in a digital-first financial landscape.
Participants who successfully complete the course will receive Certificate of Participation.
Course Objectives
By the end of the course, participants will be able to:
- Understand the foundations and evolution of digital banking.
- Identify and evaluate different digital payment systems and technologies.
- Apply best practices for implementing secure and customer-friendly digital banking solutions.
- Analyze regulatory requirements and compliance strategies for digital transactions.
- Assess risks and develop mitigation strategies for fraud, cyber threats, and operational failures.
- Design strategies to improve customer experience and adoption of digital banking services.
Duration
5 Days
Who Should Attend
- Bankers and Financial Institution Executives
- Payment System Operators and Managers
- FinTech Entrepreneurs and Developers
- Regulators and Compliance Officers
- Risk and Security Managers
- Customer Experience Professionals in Banking
- Digital Transformation Leaders in Finance
Course Outline
Day 1: Foundations of Digital Banking
- Evolution of banking from traditional to digital
- Drivers of digital transformation in financial services
- Core banking systems and their digital extensions
- Key players: banks, fintechs, regulators, and payment networks
- Overview of digital banking business models
- Case study: Successful digital-only banks
Day 2: Digital Payment Systems and Technologies
- Card-based payments: credit, debit, prepaid
- Mobile payment technologies: wallets, NFC, QR codes
- Real-time payments and instant transfer networks
- Cross-border payments and remittances innovations
- Cryptocurrency and blockchain-based payment solutions
- Open banking and API-enabled payment services
- Demo: Mobile payment app walkthrough
Day 3: Security, Risk, and Compliance in Digital Payments
- Cybersecurity threats in digital banking
- Payment card industry (PCI DSS) compliance
- Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
- Fraud detection and prevention systems
- Data protection and privacy laws in payments
- Case study: Major digital payment fraud incidents and lessons learned
Day 4: Customer Experience and Digital Adoption
- Designing user-friendly digital banking platforms
- Digital identity verification and onboarding
- Personalization in digital banking services
- Financial inclusion through mobile banking and agent networks
- Omnichannel banking strategies
- Group activity: Improving customer journey for a digital banking app
Day 5: Future Trends and Strategic Implementation
- Central Bank Digital Currencies (CBDCs) and their impact on payments
- Embedded finance and Banking-as-a-Service (BaaS)
- Integration of AI, machine learning, and big data in payments
- Partnerships between banks and fintechs
- Building a roadmap for digital banking transformation
- Capstone project: Designing a digital payment strategy for a financial institution
- Course review, action planning, and certification ceremony
General Notes
- The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.
- The participants should be reasonably proficient in English as all facilitation and course materials will be offered in English.
- Upon successful completion of this training, participants will be issued with a certificate.
- The training will be held at Kincaid Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.
- All participants will additionally cater for their travel expenses, visa application, insurance, and other personal expenses.
- Accommodation and airport pickup are arranged upon request. For reservations contact the Training coordinator at Email: training@kincaiddevelopmentcenter.org or Tel: +254 724592901
- This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our Kincaid Training Centre or at a convenient location.
For further inquiries, please contact us on Tel: +254 724592901 or send mail to training@kincaiddevelopmentcenter.org
Payments are due upon registration. Payment should be sent to our Bank account before commencement of training and proof of payment sent to training@kincaiddevelopmentcenter.org