Introduction
Human Resources is evolving from a traditionally administrative function to a strategic business partner that drives organisational performance. In this transformation, HR analytics and metrics have become indispensable tools. By leveraging workforce data, HR professionals can gain actionable insights into recruitment effectiveness, employee engagement, retention, performance, and overall workforce productivity.
This 5-day intensive course by Kincaid Development Center equips HR leaders, managers, and analysts with the skills to collect, analyse, interpret, and present HR data effectively. Participants will learn how to use HR metrics to solve real business problems, demonstrate HR’s impact on the bottom line, and make evidence-based decisions that align with organisational goals.
Participants who successfully complete the course will receive a Certificate of Participation.
Course Objectives
By the end of this course, participants will be able to:
- Understand the fundamentals and strategic importance of HR analytics.
- Identify key HR metrics for different HR functions.
- Collect, organise, and analyse HR data effectively.
- Use HR dashboards and visualisation tools to communicate insights.
- Link HR analytics to business outcomes.
- Apply predictive analytics to workforce planning.
- Develop and implement an HR analytics strategy for their organisation.
Duration
5 Days
Who should attend
- HR Directors and Managers
- HR Business Partners
- Talent Acquisition Specialists
- HR Analysts and Data Officers
- Learning and Development Managers
- Organisational Development Professionals
- Anyone responsible for workforce planning and HR reporting
Course Outline
Day 1: Introduction to HR Analytics and Metrics
- Definition and scope of HR analytics.
- The evolution of HR from administrative to strategic partner.
- Benefits of HR analytics for business performance.
- Types of HR analytics: descriptive, diagnostic, predictive, and prescriptive.
- HR metrics vs. HR analytics – understanding the difference.
- HR analytics maturity model.
- Common challenges in implementing HR analytics.
Day 2: Key HR Metrics Across HR Functions:
- Recruitment and Talent Acquisition Metrics
- Time to fill, cost per hire, quality of hire, sourcing channel effectiveness.
- Employee Engagement Metrics:
- Employee Net Promoter Score (eNPS), survey response rates, participation in engagement programs.
- Performance Management Metrics:
- Goal completion rates, high-potential identification, performance distribution.
- Learning and Development Metrics:
- Training ROI, learning completion rates, skill acquisition measurement.
- Retention and Turnover Metrics:
- Voluntary vs. involuntary turnover, retention rates, turnover cost analysis.
- Diversity, Equity, and Inclusion (DEI) Metrics:
- Representation by gender, age, ethnicity, pay equity.
Day 3: Data Collection, Analysis, and Interpretation
- Data sources for HR analytics (HRIS, ATS, LMS, surveys, payroll systems).
- Ensuring data accuracy, reliability, and validity.
- Data cleaning and preparation techniques.
- Basic statistical analysis for HR data.
- Using Excel for HR data analysis.
- Introduction to HR analytics software (e.g., Power BI, Tableau, Visier).
- Data interpretation for actionable insights.
Day 4: Building HR Dashboards and Linking Analytics to Business Outcomes
- Designing effective HR dashboards.
- Data visualisation best practices.
- Storytelling with HR data.
- Linking HR metrics to organisational KPIs.
- Case studies: How HR analytics improved business performance.
- Predictive analytics in HR (e.g., turnover prediction, workforce forecasting).
- Scenario modelling for strategic HR planning.
Day 5: Implementing an HR Analytics Strategy
- Developing an HR analytics roadmap.
- Change management in HR analytics adoption.
- Building analytics capability within the HR team.
- Ensuring data privacy and compliance with laws (GDPR, Kenya Data Protection Act).
- Ethical considerations in HR data usage.
- Monitoring and continuous improvement of HR analytics processes.
Capstone group exercise: Designing an HR analytics and metrics dashboard for a sample organisation.
General Notes
- The instructor led trainings are delivered using a blended learning approach and comprises of presentations, guided sessions of practical exercise, web-based tutorials and group work. Our facilitators are seasoned industry experts with years of experience, working as professional and trainers in these fields.
- The participants should be reasonably proficient in English as all facilitation and course materials will be offered in English.
- Upon successful completion of this training, participants will be issued with a certificate.
- The training will be held at Kincaid Training Centre. The course fee covers the course tuition, training materials, two break refreshments and lunch.
- All participants will additionally cater for their, travel expenses, visa application, insurance, and other personal expenses.
- Accommodation and airport pickup are arranged upon request. For reservations contact the Training coordinator at Email: training@kincaiddevelopmentcenter.org or Tel: +254 724592901
- This training can also be customized to suit the needs of your institution upon request. You can have it delivered in our Kincaid Training Centre or at a convenient location.
For further inquiries, please contact us on Tel: +254 724592901 or send mail to training@kincaiddevelopmentcenter.org.
Payments are due upon registration. Payment should be sent to our Bank account before commencement of training and proof of payment sent to training@kincaiddevelopmentcenter.org.